Política de envio

Shipping Policy

ECOM POLO works with a trusted third-party logistics partner (3PL) to process and ship all orders worldwide.

Processing Time

Orders are processed within 1 to 3 business days after payment confirmation. You will receive an email with your tracking number once your order has been shipped.

Shipping Times

Delivery times vary depending on your location and product availability. International orders may take longer due to customs procedures in each destination country.

Shipping Fees and Customs

Shipping costs are calculated at checkout. Any import duties, taxes, or customs fees applied once the shipment reaches your country are the responsibility of the customer.

Lost or Damaged Packages

We are not responsible for packages lost or damaged during transit. If your order arrives damaged, please contact us immediately at contact@realisticmask.store so we can help you resolve the issue.

Contact

For any questions regarding shipping or order tracking, please contact our customer service team at contact@realisticmask.store.